FAQ's

 
PLACING AN ORDER

When will new product be available on your website?

We are constantly updating our online range as new fashion lines are released and as we stock new brands. View all our new arrivals.  

Can I layby online?

Yes we use Laybuy.com and Afterpay.co.nz to take layby payments for online orders. 

How do I know if an item is in stock?

All items are in stock unless ‘Sold out’ is displayed. However our online inventory updates on an hourly basis, so there might be the odd occasion where an item may be sold just prior to you placing your order and is still showing as available. If this does happen, we will contact you.

What forms of payment do you accept?

Afterpay, Laybuy, Visa, Mastercard and American Express, and Internet Banking. 

Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate.

When will I be billed for my order? 

The money will be taken from your card, as soon as the order is placed.

Are your prices in New Zealand Dollars (NZD)?

Yes, all pricing is in New Zealand Dollars.

 

SHIPPING

How long does delivery take?

Orders placed on weekdays before 2pm we will aim to begin processing straight away. Orders placed on Friday after 4pm will begin processing on the following Monday. Please allow 3-5 working days for your order to arrive, depending on delivery location.

How much does delivery cost?

Standard delivery within New Zealand (unless we have a special offer) is $5 for orders under $100  

How can I obtain free shipping?

When you purchase over $100 worth of merchandise we will ship your order for free.

How do I track the status of my order?

When your order has been shipped, you’ll receive email confirmation with your shipping tracking number.

Do you ship to PO boxes?

We are unable to deliver to PO boxes as we require a signature upon delivery

International Shipping

We currently ship to the following international locations: Australia, North America and United Kingdom. For Shipping prices click here

 
RETURNS, REPLACEMENTS & EXCHANGES

What is our returns or exchange policy?

Items must be unworn and unused with the original tags still attached.

Products must be returned within 21 days of purchase.

Items must be in the original packaging, which must be in original condition. This includes branded shoe boxes.

How do I return and exchange something?

Please ensure all tags are intact and items are unworn. Contact STIRLINGWOMEN via email and notify us of your intended exchange or return. Send your item back to our Online Returns address with a completed returns form and we can process your exchange or refund for you.

STIRLINGWOMEN - Online Returns
Stirling Sports, Shop MN07
21 Cavendish Drive
Manukau, Auckland 2104

Can I return a full-priced item?

Any full-priced item that is returned for a bank refund, will be processed onto the original method of payment. Shipping will be deducted from this amount. Refunds are processed upon receipt of returned goods but please be aware it can take up to 5 business days for the refund to appear in your account after it has been processed by our returns team.

All orders placed using Laybuy or Afterpaycan not be returned for a refund, but can be returned for an exchange or an online credit.


What if I don't have the original packaging?

If you are missing your STRILINGWOMEN delivery bag, use a similar sized cardboard box or plastic courier bag. Please note that you are responsible for safely packing your return so we receive the items in their original condition.

When returning shoes, send them back just how you received them – in the original branded shoebox (i.e. Adidas shoes back in Adidas shoebox) and place this inside the courier bag. The branded box is just as important as the shoes themselves, so please do not alter it in any way - e.g. do not attach returns forms, tape or mark the box. We can only accept shoes back if they are sent in their original packaging.

Original packaging does not refer to the clear plastic packaging.

I received a faulty item, what should I do?

We aim to provide our customers with products of the highest quality. If you have received an item with a fault, please contact us so we can guide you through the returns process and help fix the problem as swiftly as possible. Please note that we'll need a photo or two showing the fault, which will speed up the returns process for you.

GIFT CARDS

Gift cards make a convenient gift and they are easy to use, so here are some tips to keep in mind:

When purchasing a STIRLINGWOMEN Gift Card for someone, please make sure their email address is correct! If they have not received their voucher within 12 hours of the date selected, or if you see there is a mistake, please get in touch as soon as you can and we will fix this for you. 

If you're the lucky recipient of a STIRLINGWOMEN Gift Card, this is automatically added to your account and ready to use! When you want to buy something using your Gift Card, make sure you're logged in and it will appear when you reach the checkout, so make sure to select this option before confirming your order.  

STIRLINGWOMEN Gift Cards are valid for 12 months from the date received. Any balance remaining after 12 months will no longer be valid for use. 

STIRLINGWOMEN Gift Cards can be redeemed on full price and sales items. However they cannot be used towards the purchase of another gift card. 

If you're spending more than the value of your Gift Card, the outstanding amount will need to be paid using another payment method in the usual way.

If you're spending less than the value of your Gift Card, the credit will stay on your account for you to spend later, but you'll need to spend it before the original expiry date.

STIRLINGWOMEN Gift Cards purchased online cannot be redeemed or transferred for cash or use in store. While Gift Vouchers purchased in store cannot be redeemed online, in certain circumstances, please get in touch with our customer services team. 

If you wish to make a return on an order where a STIRLINGWOMEN Gift Card was used, the amount will be credited back onto the gift card or if you wish to exchange for another size or item, please state this on the returns form when sending back. 

CONTACT US

Order and Product Enquires

Our customer service team is here to help! If you have a question about any aspect of your order or our website, get in touch with us today. We endeavour to get back to you within 24 hours for any queries you have about placing an order with STIRLINGWOMEN online.

Email us at: online@stirlingwomen.co.nz
Phone us on: 03 366 3535
Our office hours are Monday – Friday from 8.30am – 5.00pm

Buying & Designer Enquires

For all buying and brand enquires please contact – online@stirlingwomen.co.nz
If we like what we see and think your brand could work for us, we’ll be in touch!

© 2018 STIRLINGWOMEN
eCommerce Solution by eStar
© 2018 STIRLINGWOMEN  •  eCommerce Solution by eStar