When will new products be available on your website?

We're constantly updating our online range as new fashion lines are released and as we stock new brands. View all our new arrivals here.  

How do I know if an item is in stock?

All items are in stock unless ‘sold out’ is displayed. However, as our online inventory updates on an hourly basis, there may be the odd occasion where an item is sold prior to you placing your order, even though it is still appearing as available. In the very unlikely instance that this does happen, we will be in contact with you to resolve this.

What forms of payment do you accept?

We accept Afterpay, Laybuy, Visa, Mastercard and American Express.

When will I be billed for my order? 

The money will be charged to your account as soon as your order in placed. 

Are your prices in New Zealand Dollars (NZD)?

Yes, all pricing is displayed in New Zealand Dollars.

I recently purchased something online but is now on sale, can I get a refund?

We are frequently adjusting our prices in response to trends, events and stock levels. Unfortunately, we are unable to give a refund on the difference if the item you ordered is now on sale.



How long does delivery take?

Orders placed on weekdays before 2pm will be processed that day. Orders placed on Friday after 4pm will begin processing on the following Monday. Please allow 1-4 working days for your order to arrive, depending on delivery location.

How much does delivery cost?

For orders of $150 and over, shipping is free. All orders under $150 will incur a flat rate delivery fee of $8.

How can I obtain free shipping?

When your total purchase is $150 or more, this qualifies for free shipping.

How do I track the status of my order?

When your order has been dispatched, you will receive an email confirmation with your shipping tracking number which you can then use to track the status of your order.

Do you ship to PO boxes?

We are unable to deliver to PO boxes as we require a signature upon delivery.


What is our returns or exchange policy?

Items can be returned, provided they are in original, unused condition with all original tags attached. This includes all original packaging which must also be in original condition. Products must be returned within 30 days of purchase.

How do I return and exchange something?

Please ensure all tags are intact and items are unworn. Contact STIRLINGWOMEN via email and notify us of your intended exchange or return. Send your item back to our Online Returns address with a completed returns form and we can process your exchange or refund for you.

STIRLINGWOMEN - Online Returns
5B Nandina Avenue
East Tamaki
Auckland 2013

Can I return a full-priced item?

Any full-priced item that is returned for a refund, will be processed onto the original method of payment. Shipping will be deducted from this amount. Refunds are processed upon receipt of returned goods but please be aware it can take up to 5 business days for the refund to appear in your account after it has been processed by our returns team.

What if I don't have the original packaging?

If you are missing your STRILINGWOMEN delivery bag, use a similar sized cardboard box or plastic courier bag. Please note that you are responsible for safely packing your return so we receive the items in their original condition.

When returning shoes, send them back just how you received them – in the original branded shoebox (i.e. Adidas shoes back in Adidas shoebox) and place this inside the courier bag. The branded box is just as important as the shoes themselves, so please do not alter it in any way - e.g. do not attach returns forms, tape or mark the box. We can only accept shoes back if they are sent in their original packaging.

Please note - original packaging does not refer to the clear plastic packaging.

I received a faulty item, what should I do?

Our aim is to provide our customers with products of the highest quality. If you have received an item with a fault, please contact us so we can guide you through the returns process and help fix the problem as quickly as possible. Please note that we may require images of the faulty which will help to speed up the returns process for you.


Gift cards are a super easy way to say thanks or happy birthday to someone you care about and they're super easy to use. Here are some tips to keep in mind when purchasing them.

When purchasing a STIRLINGWOMEN Gift Card for someone, make sure their email address is correct. If they have not received their voucher within 12 hours of the date selected, or if you see there is a mistake, please get in touch as soon as possible so we can fix this for you. 

If you're the lucky recipient of a STIRLINGWOMEN Gift Card, this is automatically added to your account and ready to use! When you want to buy something using your Gift Card, make sure you're logged in and it will appear when you reach the checkout - make sure to select this option before confirming your order.  

STIRLINGWOMEN Gift Cards are valid for 12 months from the date received. Any balance remaining after 12 months will no longer be valid. 

STIRLINGWOMEN Gift Cards can be redeemed on full price and sales items. However, they cannot be used towards the purchase of another gift card. 

If you're spending more than the value of your Gift Card, the outstanding amount will need to be paid using another payment method.

If you're spending less than the value of your Gift Card, the credit will stay on your account for you to spend later, but you'll need to spend it before the original expiry date.

Gift Cards purchased online cannot be redeemed or transferred for cash or used in store. While Gift Vouchers purchased in store cannot be redeemed online, in certain circumstances, please get in touch with our customer services team. 

If you wish to make a return on an order where a STIRLINGWOMEN Gift Card was used, the amount will be credited back onto the gift card or if you wish to exchange for another size or item, please state this on the returns form when sending back. 


Order and Product Enquires

Our customer service team is here to help! If you have a question about any aspect of your order or our website, please get in touch with us today. We aim to get back to you within 24 hours for any queries you have about placing an order with STIRLINGWOMEN.

Email us at: online@stirlingwomen.co.nz

Our office hours are Monday – Friday from 8.30am – 5.00pm

Buying & Designer Enquires

For all buying and brand enquires please contact – online@stirlingwomen.co.nz

If we like what we see and think your brand could work for us, we’ll be in touch!

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