Returns & Exchanges

Returns & Exchanges


We understand online shopping can be tricky at times and it may not be 100% what you were expecting or wanting. If for any reason you wish to return or exchange your order, we're happy to exchange or refund any item purchased online (excluding sale and final sale items), provided that the below criteria from our Returns and Exchanges Policy are met.

Click here to download our Returns & Exchanges form.

Full price items

Items can be returned within 30 days of delivery. Returned items must be in new condition, un-worn, with all original tags attached. Footwear must be returned in original shoe box which needs to be in original, re-sellable condition.

Sale items

To return a sale item please send this to the address stated below. You cannot exchange for a different product, only a different size in the original product ordered. If this is not available, we will issue you an online credit. No refunds will be issued for sale items.

How do I return my order?

Returns can be taken to your local STIRLINGWOMEN store or couriered back to our returns warehouse.  

Returns taken to store can be exchanged immediately if they have the product/size you need. If not, they will take the item from you along with a completed returns form and we will get the exchange sent out to you from another one of our stores. If you are after a credit or refund, our online customer service team will get this processed for you. You will be notified by email when your exchange/refund/credit has been processed.

To return your order to our warehouse please complete the online returns form and send your order to the below address:

STIRLINGWOMEN - Online Returns
5B Nandina Avenue
East Tamaki
Auckland 2013

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by STIRLINGWOMEN. Please note return postage costs will be at your own expense.

Please email if you have any questions regarding your return.

How long will it take to process my return?

For all returns and exchanges, please allow 3-5 business days for us to process your refund or exchange from the time your item has been returned to our store.

For exchanges, you will receive an email with your new order once it has been dispatched. For refunds on full priced items purchased with a credit card, you will receive a confirmation email once the refund has been processed. Refunds may take 1-3 business days to process onto the original card used for purchase.

I've returned my order and have received an online credit, how do I use it?

Your voucher is already allocated to your account and will now appear in the check out process. When you get to the payment screen, please select the box that says credit card, this should bring up a drop down menu. Please then select voucher with remaining on credit card as your payment option and this will redeem the credit. 

In-Store Purchase

Items purchased in-store can be returned within 30 days along with proof of purchase provided. Returned items must be un-worn and in new condition with all original tags attached. Footwear must be returned in original shoe box which is in a re-sellable condition. Any item that does not meet the above requirements may be refused. For our full in store return policy please see here.

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